{"id":1184,"date":"2024-11-26T22:35:20","date_gmt":"2024-11-26T22:35:20","guid":{"rendered":"http:\/\/i-love-madeira-1.local\/?page_id=1184"},"modified":"2026-08-19T16:57:23","modified_gmt":"2026-08-19T16:57:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/ilovemadeira.pt\/pt\/faq\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1184\" class=\"elementor elementor-1184\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e939474 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"e939474\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-adebec0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"adebec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f9834f elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0f9834f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d4777c elementor-icon-list--layout-inline page-breadcrumb elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8d4777c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ilovemadeira.pt\/pt\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In\u00edcio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Perguntas frequentes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a6685d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"4a6685d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd21c98 elementor-widget elementor-widget-html\" data-id=\"bd21c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n#ilm-faq{--teal:#005F73;--red:#C1272D;--gold:#D39E63;--blue:#A6D5E7;--ink:#16323a;max-width:920px;margin:0 auto;padding:8px 4px 16px;font-family:'Open Sans',sans-serif;color:var(--ink);}\n#ilm-faq *{box-sizing:border-box;}\n#ilm-faq 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class=\"faq-lead\">Tudo o que precisa de saber para planear a sua viagem com a I Love Madeira. N\u00e3o encontra a resposta? Fale connosco e teremos todo o gosto em ajudar.<\/p><div class=\"faq-nav\"><a href=\"#faq-about\"><span style=\"font-size:15px\">\ud83c\udf34<\/span>Sobre o I Love Madeira<\/a><a href=\"#faq-tours\"><span style=\"font-size:15px\">\ud83d\udee5\ufe0f<\/span>Passeios e atividades<\/a><a href=\"#faq-stay\"><span style=\"font-size:15px\">\ud83c\udfe1<\/span>Alojamento<\/a><a href=\"#faq-pay\"><span style=\"font-size:15px\">\ud83d\udd12<\/span>Pagamentos e seguran\u00e7a<\/a><a href=\"#faq-visit\"><span style=\"font-size:15px\">\u2600\ufe0f<\/span>Visitar a Madeira<\/a><a href=\"#faq-partner\"><span style=\"font-size:15px\">\ud83e\udd1d<\/span>Parcerias<\/a><\/div><div class=\"faq-cat\" id=\"faq-about\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#005F73\">\ud83c\udf34<\/div><h2>Sobre o I Love Madeira<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>O que \u00e9 a I Love Madeira?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">A I Love Madeira \u00e9 a sua porta de entrada para a Madeira aut\u00eantica. Somos uma plataforma criativa que celebra as experi\u00eancias, a cultura e as pessoas da ilha, e que liga viajantes curiosos a parceiros locais escolhidos com cuidado, desde alojamentos a passeios e atividades inesquec\u00edveis. Pense em n\u00f3s como o amigo local de confian\u00e7a que sabe exatamente onde ir e com quem reservar.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Tratam das reservas e dos pagamentos diretamente?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">N\u00e3o. N\u00e3o fazemos reservas nem recebemos pagamentos. Ligamo-lo a parceiros locais de confian\u00e7a e encaminhamo-lo diretamente para as plataformas oficiais de reserva deles, onde conclui a reserva e o pagamento em seguran\u00e7a. Assim reserva sempre diretamente com o fornecedor, sem taxas de intermedi\u00e1rio da nossa parte.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Porque devo reservar atrav\u00e9s da I Love Madeira?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Porque fazemos a parte dif\u00edcil por si. Cada alojamento e atividade que mostramos foi escolhido e verificado por n\u00f3s, por isso poupa horas de pesquisa e evita armadilhas para turistas. Al\u00e9m disso, muitos parceiros oferecem vantagens exclusivas, como o nosso desconto de 5% em alojamentos selecionados, que n\u00e3o encontra em mais lado nenhum.<\/div><\/div><\/div><\/div><div class=\"faq-cat\" id=\"faq-tours\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#C1272D\">\ud83d\udee5\ufe0f<\/div><h2>Passeios e atividades<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Como reservo um passeio ou atividade?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">V\u00e1 \u00e0 p\u00e1gina Experi\u00eancias, escolha a experi\u00eancia de que gosta e clique em \"Reservar\". Vai para a p\u00e1gina de reserva segura do parceiro (com tecnologia FareHarbor), onde escolhe a data, a hora e o n\u00famero de pessoas e conclui a reserva.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Os pre\u00e7os dos passeios s\u00e3o finais?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Os pre\u00e7os mostrados no nosso site s\u00e3o valores de partida, por pessoa. Podem variar consoante a \u00e9poca, o tamanho do grupo e a disponibilidade. O pre\u00e7o final \u00e9 sempre confirmado na p\u00e1gina de reserva do parceiro antes de pagar.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Posso cancelar ou alterar a minha reserva?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Os cancelamentos e altera\u00e7\u00f5es s\u00e3o tratados diretamente pelo parceiro com quem reservou, segundo a pol\u00edtica de cancelamento dele. Recomendamos que confirme essas condi\u00e7\u00f5es no momento da reserva. Se precisar de ajuda para contactar um parceiro, basta enviar-nos uma mensagem.<\/div><\/div><\/div><\/div><div class=\"faq-cat\" id=\"faq-stay\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#D39E63\">\ud83c\udfe1<\/div><h2>Alojamento<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Como reservo alojamento?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Veja a nossa p\u00e1gina Alojamentos e siga para o site do parceiro para confirmar a disponibilidade e reservar. A reserva e o pagamento s\u00e3o feitos em seguran\u00e7a na plataforma dele.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>O que \u00e9 o c\u00f3digo de desconto ILOVEMADEIRA e como o uso?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">\u00c9 o nosso c\u00f3digo exclusivo que lhe d\u00e1 5% de desconto na reserva em parceiros de alojamento selecionados. Basta introduzir <b>ILOVEMADEIRA<\/b> no checkout do site do parceiro para aplicar o desconto. O c\u00f3digo aparece nos alojamentos onde est\u00e1 dispon\u00edvel.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>O desconto est\u00e1 dispon\u00edvel em todos os alojamentos?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">O desconto de 5% aplica-se apenas a parceiros selecionados. Vai ver a nota \"use o c\u00f3digo ILOVEMADEIRA\" nos alojamentos onde \u00e9 v\u00e1lido.<\/div><\/div><\/div><\/div><div class=\"faq-cat\" id=\"faq-pay\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#4F7942\">\ud83d\udd12<\/div><h2>Pagamentos e seguran\u00e7a<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Que m\u00e9todos de pagamento s\u00e3o aceites?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Como os pagamentos s\u00e3o feitos diretamente com cada parceiro, os m\u00e9todos aceites dependem da plataforma dele. A maioria aceita os principais cart\u00f5es de cr\u00e9dito e d\u00e9bito, e muitos t\u00eam op\u00e7\u00f5es seguras de pagamento online. Vai ver as op\u00e7\u00f5es dispon\u00edveis no checkout.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>\u00c9 seguro reservar com os vossos parceiros?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Sim. S\u00f3 trabalhamos com parceiros locais estabelecidos e de confian\u00e7a, e todas as reservas s\u00e3o conclu\u00eddas nas plataformas seguras deles. Nunca pedimos nem guardamos os seus dados de pagamento.<\/div><\/div><\/div><\/div><div class=\"faq-cat\" id=\"faq-visit\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#0a8091\">\u2600\ufe0f<\/div><h2>Visitar a Madeira<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Qual \u00e9 a melhor altura para visitar a Madeira?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">A Madeira \u00e9 um destino para todo o ano gra\u00e7as ao seu clima ameno de \"eterna primavera\". A primavera e o outono s\u00e3o \u00f3timos para caminhar e explorar, e o ver\u00e3o \u00e9 perfeito para passeios de barco e para o mar. Mesmo no inverno, as temperaturas mant\u00eam-se agrad\u00e1veis.<\/div><\/div><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Preciso de carro para me deslocar?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Depende dos seus planos. Um carro d\u00e1-lhe liberdade para explorar as paisagens da ilha ao seu ritmo, mas muitos passeios e atividades incluem recolha, e o Funchal \u00e9 f\u00e1cil de aproveitar a p\u00e9. Os nossos parceiros de passeios tamb\u00e9m o levam aos melhores s\u00edtios sem precisar de conduzir.<\/div><\/div><\/div><\/div><div class=\"faq-cat\" id=\"faq-partner\"><div class=\"faq-cat-head\"><div class=\"faq-ic\" style=\"background:#005F73\">\ud83e\udd1d<\/div><h2>Parcerias<\/h2><\/div><div class=\"faq-item\"><button class=\"faq-q\" type=\"button\"><span>Tenho um neg\u00f3cio local. Posso aparecer no site?<\/span><span class=\"faq-chev\">&#9662;<\/span><\/button><div class=\"faq-panel\"><div class=\"faq-panel-inner\">Claro que sim. Procuramos sempre colaborar com alojamentos, operadores tur\u00edsticos e empreendedores locais que partilham os nossos valores. Visite a nossa p\u00e1gina Contactos para nos falar do seu neg\u00f3cio e de como podemos trabalhar juntos.<\/div><\/div><\/div><\/div><div class=\"faq-end\"><h3>Ainda tem d\u00favidas?<\/h3><p>Estamos aqui para tornar a sua experi\u00eancia na Madeira simples e inesquec\u00edvel.<\/p><a href=\"https:\/\/ilovemadeira.pt\/pt\/contact-us\/\">Contacte-nos<\/a><\/div><\/div><script>(function(){var root=document.getElementById('ilm-faq');if(!root||root.dataset.bound)return;root.dataset.bound='1';root.addEventListener('click',function(e){var btn=e.target.closest('.faq-q');if(!btn)return;var item=btn.parentElement;var panel=item.querySelector('.faq-panel');var open=item.classList.contains('open');var cat=item.closest('.faq-cat');cat.querySelectorAll('.faq-item.open').forEach(function(o){o.classList.remove('open');o.querySelector('.faq-panel').style.maxHeight=null;});if(!open){item.classList.add('open');panel.style.maxHeight=panel.scrollHeight+'px';}});})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Home FAQ Everything you need to know about planning your trip with I Love Madeira. Can&#8217;t find your answer? Reach out and we&#8217;ll be happy to help. \ud83c\udf34About I Love Madeira\ud83d\udee5\ufe0fTours &#038; Activities\ud83c\udfe1Stays\ud83d\udd12Payments &#038; Security\u2600\ufe0fVisiting Madeira\ud83e\udd1dPartnerships\ud83c\udf34 About I Love Madeira What is I Love Madeira?&#9662;I Love Madeira is your gateway to authentic Madeira. We&#8217;re a creative platform that celebrates the island&#8217;s experiences, culture, and people, and connects curious travellers with carefully selected local partners &mdash; from places to stay to unforgettable tours and activities. Think of us as your trusted local friend who knows exactly where to go and who to book with.Do you handle bookings and payments directly?&#9662;No. We don&#8217;t process bookings or take payments ourselves. Instead, we connect you with trusted local partners and link you straight to their official booking platforms, where you complete your reservation and payment securely. This means you always book directly with the provider, with no middleman fees added by us.Why should I book through I Love Madeira?&#9662;Because we do the hard part for you. Every accommodation and activity we feature is hand-picked and vetted, so you skip the endless research and avoid tourist traps. On top of that, many of our partners offer exclusive perks &mdash; like our 5% discount on selected stays &mdash; that you won&#8217;t find anywhere else.\ud83d\udee5\ufe0f Tours &#038; Activities How do I book a tour or activity?&#9662;Head to our Experiences page, choose the experience you like, and click &#8220;Book Now&#8221;. You&#8217;ll be taken to the partner&#8217;s secure booking page (powered by FareHarbor) where you can pick your date, time, and number of guests, and complete your reservation.Are the tour prices final?&#9662;Prices shown on our Website are a starting point and are charged per person. They can vary depending on the season, group size, and availability. The final price is always confirmed on the partner&#8217;s booking page before you pay.Can I cancel or change my booking?&#9662;Cancellations and changes are handled directly by the partner you booked with, according to their own cancellation policy. We recommend checking those terms at the time of booking. If you need help getting in touch with a partner, just message us.\ud83c\udfe1 Stays How do I book accommodation?&#9662;Browse our Stays page and click through to the partner&#8217;s website to check availability and book. Your reservation and payment are made securely on their platform.What is the ILOVEMADEIRA discount code and how do I use it?&#9662;It&#8217;s our exclusive code that gives you 5% off your booking on selected accommodation partners. Simply enter ILOVEMADEIRA at checkout on the partner&#8217;s website to apply the discount. The code is shown on the listings where it&#8217;s available.Is the discount available on every stay?&#9662;The 5% discount applies to selected partners only. You&#8217;ll see the &#8220;use the code ILOVEMADEIRA&#8221; note on the listings where it&#8217;s valid.\ud83d\udd12 Payments &#038; Security What payment methods are accepted?&#9662;Since payments are made directly with each partner, the accepted methods depend on their platform. Most accept major credit and debit cards, and many support secure online payment options. You&#8217;ll see the available options at checkout.Is it safe to book through your partners?&#9662;Yes. We only work with established, trusted local partners, and all bookings are completed on their own secure platforms. We never ask for or store your payment details.\u2600\ufe0f Visiting Madeira When is the best time to visit Madeira?&#9662;Madeira is a year-round destination thanks to its mild &#8220;eternal spring&#8221; climate. Spring and autumn are wonderful for hiking and exploring, while summer is perfect for boat trips and the ocean. Even in winter, temperatures stay comfortably warm.Do I need a car to get around?&#9662;It depends on your plans. A car gives you the freedom to explore the island&#8217;s dramatic landscapes at your own pace, but many tours and activities include pick-up, and Funchal is easy to enjoy on foot. Our tour partners can also take you to the best spots without needing to drive.\ud83e\udd1d Partnerships I run a local business &mdash; can I be featured?&#9662;Absolutely. We&#8217;re always looking to collaborate with accommodation providers, tour operators, and local entrepreneurs who share our values. Visit our Contact Us page to tell us about your business and how we can work together. Still have questions? We&#8217;re here to make your Madeira experience seamless and unforgettable. Contact us<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1184","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perguntas frequentes | I Love Madeira<\/title>\n<meta name=\"description\" content=\"Answers about booking tours and stays in Madeira, the ILOVEMADEIRA discount code, payments and the best time to visit the island.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ilovemadeira.pt\/pt\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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